Sent an email to Customer Service telling them of a pair of their boots that were now coming apart at the heel. Their response was that that particular style was discontinued by them 8 years ago. They then replaced the boots with the style of my choice that listed for $149.95. Can you believe these people and their replacing a pair of boots that were 8 or 9 years old? I never expected anything but condolences for the old boots, but was surprised when the new boots arrived today by UPS. I will never buy another brand of shoe or boot.
THANK YOU, CLARKS!
No comments:
Post a Comment