Danielle and I decide to buy a treadmill from Costco to stay in shape during the cold winter months. Now I have no issues with running in the cold, but unlike my crazy brother, I don't like to do it in the snow. Danielle mainly wanted it as an alternative to her elliptical. Whatever, that is not really relevant to the story.
So it was being shipped via UPS Heavy Freight, delivery on Friday the 13th. An omen if I ever saw one. I figured that it would be delivered by two big Bubbas. An extra $20 and I could get the thing put in the basement. Easy as pie.. The UPS semi pulls in front of the house and out gets....wait for it....a sixty year old guy....alone. Hmmmm, suddenly the idea of getting this in my basement was further quashed by the idea that I may not even get this in my house.
So Carl, as his nametag said, has a pallet lift and a liftgate on the truck. He barely can pull it up the driveway and I realized I would be lucky to get it in the garage. He does "muscle" the lift into the middle of the garage and dumps it off. Great.
So I open the box and take most of the loose parts into the basement. Now for the 350lb base. I get my appliance dolly, strap it on and I am ready to go. I suddenly realize that this thing is quite wide. A measurement with my tape and I discovered it would not fit through my side door without turning it sideways. However, I am pretty smart, I know my front door is much wider. So I trek the dolly through the snow that was on the walk, up the front porch and into the house. Easy cheesy. Hmmmm, my basement door isn't wide enough...doh! Now I realize that I can't do this alone. Time to wait for help.
Dani comes home and helps keep the dolly upright while I turn it through the door. With the two of us, we can conquer any obstacle. . We get it through the door and I start lowering it down the stairs. Natalie, my number one supporter says "boy that looks heavy. You better not drop it."
So I get the machine in the basement. It takes about two hours to get it together. I plug it in, flip the switch...and... Zip, nada, nothing. I check the switches, cables plugs...no good. I call the help number that says they have Saturday support....oh, they are closed. I send an email to customer support and wait. Up to the cottage we go.
Today being Monday, we come home and I still have zero response.. I call the support number and get a new message "sorry we have technical difficulties, please call back later.". My confidence in this company is at an all time high.
Now is when my engineering degree comes in handy. First lets check the ribbon -cable to the console - no power. Now we take the main unit apart and check the power cord, master switch and fuses - 110 volts and all fuses are good. Finally, lets check the main transform circuit for power - Zippo. Hmmmm.
I trace the incoming power wire and find the common attached to the circuit board..but there is no hot wire attached. I trace the hot coming from the switch. It goes into a bundle of zip tied wires and never comes out. I unbundled the wires and here is the hot wire with a clip, attached to nothing. I check the circuit board, guess what I find? A receiver labels AC Hot and nothing attached. I plug the wire into that and everything comes alive when I plug it in.
I reassemble the machine and am pretty happy that I don't have to worry about sending this monolith back or dealing with scheduling a tech. Danielle gets on her machine and away she goes.
I just got an email from the company...."did you plug it in and turn on the power? Does the plug have power?"
Great, thanks for the help. I sent them a nice email complaining of manufacturing and quality control. I am sure it will make it to the CEO ;-)
That's all the time I have.
Thanks, you've been great!
-TTS